Delete your account and data

Last updated: 2 November 2026

You can delete your EasyEquity account and all your data at any time, without asking anyone and without giving a reason. This page explains how, exactly what gets deleted, and what is kept.

The fastest route is inside the app, and deletion is immediate. You only need to email us if you have already uninstalled the app or lost access to your account.

1. From the app

Open EasyEquity.
Go to Settings.
Tap Delete account.
Confirm. This cannot be undone.

Deletion runs there and then — it is not queued for review. You do not need to contact us or wait for a reply.

2. By email

If you no longer have the app installed, or you cannot sign in, email hola@easyplanning.tech from the address you registered with, asking for your account to be deleted.

We handle requests within 30 days at the latest, the limit set by the GDPR, though in practice it is usually the same day. If you write from a different address we will have to verify your identity before deleting anything: that is a protection for you, not red tape.

3. What gets deleted

Deleting your account permanently removes:

Your user account and its sign-in credentials.
Every asset, liability, valuation and milestone synced to the server.
All local data on that device.

No copy or archived version is kept. There is no trash and no grace period, so export your data first if you want to keep it.

4. What is kept, and why

Crash reports

If the app ever crashed, the technical report for that crash may still exist in our monitoring system (Sentry) for its retention period. Those reports contain neither your financial data nor your identity: they are generated with personal identification switched off. They cannot be linked back to you once your account is gone — which is also why we cannot find them to delete them individually.

Purchase records

If you subscribed, the transaction record belongs to Google Play or Apple, not to us, and accounting and tax law requires those receipts to be kept. We cannot delete them. To manage or cancel a subscription, do it in the store where you bought it.

Deleting your account does not cancel an active subscription. Cancel it in Google Play or the App Store, depending on where you bought it, or it will keep renewing.

5. Contact

Questions about data deletion or privacy: hola@easyplanning.tech